How do you get the desk to follow the process?
You give them one process, an owner, and a backup. A folder of processes is why they follow none. The Reset's rule is three signed problems, taught in phases, with a sentence staff can say. You stop adding a fourth rule in week two because you are relieved it is working. Relief is how scope creeps back into chaos.
The article on splitting phones and patients is the version of this you can try before you buy anything. The training checklist is what you hand a new hire. The audit is what you use when you are tired of being the only evidence.
How do you show the owner what is broken?
You show a count, not a mood. Open callbacks at close. The line at the peak minute. Overrides with no name. No-show slots nobody tried to fill. Unfinished checkouts. The oldest message. Rescues of a new hire. Tags on public comments. Pick the ones that match your week. The domino scorecard is a way to start that list tonight. The Practice Audit is the version with observation, so the owner is not asked to take your word against a staff member's word.
Jennifer was a teacher. She will not hand you a speech. She will hand you a sheet and join the bad hour on video. All work is virtual nationwide. Your job is to keep the sheet honest when she is not on the call. Managers who want a consultant to discipline staff for them are a poor fit. The work is the rule, not a scolding you outsource.
Bring the owner to the findings call if you can. If you cannot, bring a note they have agreed to read. A Reset the owner has not seen will be undone by the first hallway exception. Read the owner page and decide together which of you is booking the call.
What does the work look like here?
The offer does not change by specialty. The Practice Audit is $1,500. The 90-Day Medical Front Desk Reset is $12,500 and fixes three signed problems. The AI Audit is $1,000 when the question is readiness, not the front desk itself. Prices are the same in every city. What changes is which domino is usually knocking the others over, and the examples Jennifer uses in the room.
You still need an owner and a manager for a few hours a week. You still do not send patient information. You still will not get a promised rating, a client count, or a badge. If the fit is wrong, the call ends with a no. That is a complete outcome.
Questions people ask
Will you manage my staff for me?
No. You remain the manager. PXC writes the rule with you, teaches it, and looks at the count. Discipline, pay, and hiring stay yours.
What if the owner will not look at the count?
Then say that on the call, before you buy a Reset. A count nobody reads is a diary. PXC would rather delay than pretend a signature is coming.
How many hours a week is this for me?
Plan on two or three during the Reset, plus the tally habit. It is not a daily workshop. It is also not a single kickoff you can skip after.