The 90-Day Medical Front Desk Reset

What does the Reset fix?

Only the Top 3 you signed after the Practice Audit. One module runs in each phase of about three weeks. The other seven dominoes stay on a backlog. Trying to fix all ten at once is how front desks collect binders nobody opens.

Each module has four steps. Reset the rule in plain words. Name the owner and the backup. Script the words staff actually say, and teach them. Then count the same tally you used at baseline. A weekly session and a written weekly note keep the owner and the manager in the work for about two or three hours a week. Day 90 uses the same counting method as day 1, so you are not comparing a feeling to a spreadsheet.

Jennifer runs this the way she ran busy clinics: one fire, one owner, one clock. She managed 12 urgent care clinics across 4 counties at once. The lesson that stuck was not a longer policy manual. It was a short list people could run on a Tuesday.

How is $12,500 paid?

The credit is available only if you sign within 30 days of the findings call. If you wait, you pay $6,250 twice, and the earlier $1,500 stays the cost of the audit. The combined spend with no credit is $14,000. That number is only for people who buy both and do not use the credit. It is not a package price.

An extra location starts at $3,000. An extension past the original scope is $3,500 per 30 days. Custom work outside the three modules is quoted. There is no hourly rate.

What happens if the day-90 target is missed?

You and PXC write the measures on day 8, in numbers you can count again. At day 90 those same measures are counted again. If at least two of the three are missed, and your team met the working conditions (tally kept, sessions attended, owners stayed named), PXC keeps working on those same three modules at no added fee until the measure is reached or day 180, whichever comes first.

That continued work is the Keep-Working Promise. Jennifer's attorney has reviewed that page. It is not a refund. It is not a promise of revenue, reviews, staffing levels, or clinical outcomes. If the working conditions were not met, the free extension does not apply.

What is outside the Reset?

EHR configuration, phone-system programming, billing, hiring, and anything that requires patient information. AI implementation is not included. If the findings say a tool would help after the three modules are stable, that is the AI Audit and then a quoted implementation. Locations outside Southwest Florida are virtual at the same fee. See where we work and the full price table.

What does a single phase look like?

Take phones as the example, only if you signed phones. Week one, the callback queue gets a definition of closed and a clock you have hit before. Week two, the owner and the backup practice the sentence, and the rest of the desk is told to stop inventing a second queue. Week three, you count open calls the same way the audit did. The weekly note says the count, the miss, and the one change for next week. Then the next signed problem starts. The first problem does not get abandoned. It gets a smaller weekly glance.

The manager's two or three hours are real. If those hours vanish, the free work to day 180 does not apply, because the working conditions were the deal. The Keep-Working Promise says this in one place. Jennifer's attorney has reviewed that page. A signed agreement still governs the engagement.

What does Jennifer do in the room?

She watches the rule break, then asks the person who broke it what they were protecting. Usually they were protecting a patient at the window or a provider in the hall. The fix is not a scolding. It is a written exception so the next person does not have to invent one. She has run that conversation as an operator, including across 12 urgent care clinics at once. The Reset is that conversation on a calendar, with a count at the end.

A second location is not a photocopy. The same three modules are taught to the people who actually stand at that window, and the tally is kept there. That is why an extra location starts at $3,000 instead of being thrown in. If the second site is in another service area, say so. The work stays virtual. There is no travel fee.

You can stop at day 90 even if the measures were met early. Meeting them early does not shrink the fee and does not create a credit toward AI work. It does let the weekly glance get quieter. Use the quiet. Do not fill it with the other seven dominoes unless you want a new scope and an extension at $3,500 per 30 days.

If a measure is met in week two, keep counting it anyway. Early quiet weeks are how people convince themselves the rule will survive a bad Monday. The day-90 count includes a bad Monday if one shows up. That is the point of using the same sheet. Bring that Monday into the note instead of averaging it away. Write the count beside it.

Questions people ask