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Questions people ask
How much does PXC cost?
The screener is free. The Practice Audit is $1,500. The 90-Day Medical Front Desk Reset is $12,500, half at signing and half at kickoff. The AI Audit is $1,000. Extra locations start at $3,000. An extension is $3,500 per 30 days. Custom work is quoted. The full table is on the pricing page.
When does the audit credit apply?
The $1,500 credits toward the Reset only if you sign within 30 days of the findings call. After that, it does not. The AI Audit is never credited.
What is the payment split?
Without the credit, the Reset is $6,250 at signing and $6,250 at kickoff. With the credit, it is $4,750 and $6,250. The audits are paid at the start.
What if day 90 is missed?
If at least two of the three measures from day 8 are missed and you met the working conditions, PXC keeps working on those same three items until the measure is met or day 180. That is continued work, not a refund. The promise page explains the continued work. It is not a refund.
Can I buy the AI Audit alone?
Yes. It is a readiness review in five business days from a complete intake. It is not a front desk audit. AI still works better after the desk has owners and clocks.
Do you bill by the hour?
No. There is no hourly rate. Quoted work is one fixed fee for a written scope.
Is the Playground open?
No. It is a waitlist. There is no checkout.
Do you come on-site?
No. PXC is headquartered and based in Bradenton, FL, and all work is virtual nationwide. Service areas are Bradenton, Manatee County, Sarasota, Lakewood Ranch, Tampa Bay, Florida, and nationwide.
Where are you based?
Headquartered and based in Bradenton, FL. No street address is published. The phone is (941) 239-2309.
Do you take patient information?
No. Send counts, roles, and process notes. Read the no-PHI policy. Do not send names, dates of birth, record numbers, or screenshots.
Do you configure the EHR or the phones?
No. PXC does not configure systems, run billing, or hire staff. If a vendor is required, you contract the vendor.
Who is a fit?
Independent outpatient practices, usually a few to 20 providers, with an owner and a manager who can give the work a few hours a week. Health systems are not a fit.
What is a domino?
One of ten front desk problems that knock each other over, from phones to reviews. The Reset fixes three you sign, not all ten.
What is the screener?
A free five-minute check of which problems showed up this week. It is not the audit and it does not credit any fee.
What is the scorecard?
A self-score of the ten dominoes. It is a different tool from the screener. Neither one replaces the five-day tally.
How fast are findings?
The Practice Audit is about 7 to 10 days from a complete start, including a five-day tally. The AI Audit is five business days from a complete intake.
What should the intake include?
Roles, clocks, and what you have already tried. It is due within seven days of AI Audit payment. No patient details.
Will you guarantee fewer no-shows?
No. You can sign a measure you can count again. PXC will not promise a rate, a rating, or revenue.
Who does the work?
Jennifer N. Radu, CEO and founding consultant. Her background is on her page. The site does not invent a team photo.
How do I book?
Use the contact form, call (941) 239-2309, or email admin@patientexperienceconsulting.com. The call is free. The calendar embed stays off until an ID is confirmed, so you will not see a blank frame.