Fix the front desk chaos.

Patient eXperience Consulting (PXC) is headquartered and based in Bradenton, FL. Jennifer Radu fixes the front desk at independent medical practices. All work is virtual nationwide. Service areas: Bradenton, Manatee County, Sarasota, Lakewood Ranch, Tampa Bay, Florida, and nationwide.

What does PXC actually fix?

The front desk. Phones that ring out. A check-in line that starts before the first visit. A schedule that is already behind by mid-morning. No-shows that leave an empty chair and a full waiting room at the same time. Messages, refills, and form requests in one pile. A new hire who cannot run Tuesday without a veteran in the room.

Jennifer N. Radu has spent 21 years running medical practices, including 12 urgent care clinics across 4 counties at once. The work PXC sells is the same kind of work: name the break, put a person on it, write the rule, and count it again.

How does the method run?

Pinpoint, eXecute, Compound. Pinpoint is the Practice Audit at $1,500. eXecute is the 90-Day Medical Front Desk Reset at $12,500. Compound is the stage after the Reset. It is not a package and it does not have its own price. It can include the Practice Professionals Playground when that opens, and the AI Audit plus custom AI implementation only where the findings say AI would help.

AI works best on top of a desk that already has an owner, a clock, and a close. A practice can still buy the AI Audit alone. It is $1,000, five business days from a complete intake, and it is never credited toward the Reset.

Which problems knock the others over?

PXC maps the desk as ten dominoes. Fixing a review without fixing the wait, or buying a phone tool while nobody owns the callback, puts the same mess back on the desk next month. The ten dominoes are the list. The Reset works on three of them, the ones you sign, not all ten at once.

Where do you work, and what is free?

PXC is headquartered and based in Bradenton, FL. All work is virtual nationwide. Service areas: Bradenton, Manatee County including Lakewood Ranch, Sarasota, Tampa Bay, Florida, and nationwide. No street address is published. Prices do not change by ZIP code.

The free starting points are the 5-minute screener, the missed-call calculator, and the domino scorecard. They use your numbers. They are not the audit.

Who does the work?

Jennifer Radu is CEO and Founding Consultant. She is a former teacher, she holds a C.P.P.M. certificate, an AI Hero certificate, and healthcare consulting course certificates, and she has had six back surgeries, so the patient side of a long wait is not a theory. Read why practices hire PXC and the services and prices if you want the short version before a call.

What does a first month actually feel like?

You do not pause the clinic. The tally sits beside the real day. Staff mark counts they can see: open calls, the line, overrides, no-shows, unfinished checkout, the oldest message. Jennifer watches the worst hour, in the room if you are local, on a workflow screen share if you are not. Nobody sends a chart.

The findings call is short on purpose. You sign three problems or you send the list back. Quick wins are things you can run before a Reset: a named callback owner, a pause-the-phone number, a sentence for the waiting room. They are not a mini version of the 90 days.

If you sign the Reset, the next months are weekly and specific. One problem at a time. A written note after each session so the owner who missed the call can still see the count. Day 90 uses the same sheet as day one. That is the whole promise of the method: compare a count to a count.

All work is virtual nationwide. PXC is headquartered and based in Bradenton, FL. Service areas are Bradenton, Manatee County, Sarasota, Lakewood Ranch, Tampa Bay, Florida, and nationwide. The locations hub lists them. The free screener is still the right click if you are not ready to talk.

Questions people ask