What belongs in MSK intake before the visit?
The referral, the imaging, and the records the surgeon will actually look at. Spine practice operations fail when those three arrive as a surprise at the window. Name who chases each one, and the clock. The front desk does not read the images. It makes sure they are in the building before the person sits down.
What do spine patients need from the desk?
A person who looks up. A true sentence about the wait. A checkout that names the next step before they are back in the car, sore, trying to remember what someone said in a hallway. Forms that were finished before arrival, because standing at a clipboard is not a small thing when your back is the reason you came. A phone that gets answered, because the person calling may be rearranging a ride.
Jennifer's six back surgeries are the source of that list. She has approved telling it. She is not telling a clinical story and she is not your patient. She is saying the counter is part of what a person in pain remembers. The operator half of her career, 21 years running practices, including 12 urgent care clinics at once, is how the list becomes a rule. She was a teacher, so the rule is something staff can practice. There is no chart on this page.
Which dominoes show up most?
Waits and the words around them: long waits. Checkout and the next step: checkout. Imaging or procedure days that blow up the template: scheduling. Handoffs when a person is upset or in more pain than the slot assumed: handoffs. The audit will still count your week rather than assume this list. Spine practices are not a different price.
What PXC will not do
PXC will not coach clinicians on surgery. PXC will not promise a review score. The personal story is Jennifer's own six surgeries, used because she said it can be public. It is not a client result.
What does the work look like here?
The offer does not change by specialty. The Practice Audit is $1,500. The 90-Day Medical Front Desk Reset is $12,500 and fixes three signed problems. The AI Audit is $1,000 when the question is readiness, not the front desk itself. Prices are the same in every city. What changes is which domino is usually knocking the others over, and the examples Jennifer uses in the room.
You still need an owner and a manager for a few hours a week. You still do not send patient information. You still will not get a promised rating, a client count, or a badge. If the fit is wrong, the call ends with a no. That is a complete outcome.
Questions people ask
Why mention Jennifer's surgeries?
She has had six back surgeries and approved using that as firsthand patient experience. It explains why intake, the wait, and the next step matter. It is not a clinical case and not a client story.
Are orthopedic practices a different package?
No. Same audit, same Reset, same three signed problems. The examples in the room change. The invoice does not.
Can you help with surgical scheduling?
PXC can help the front desk rules around the template, the wait, and the next step. PXC does not schedule the operating room or manage a surgery center's clinical flow.