What is being promised, in plain words?
Continued work. Not an outcome. The 90-Day Medical Front Desk Reset sets measures on day 8. Those measures are counts you can repeat: open callbacks, line length, no-shows, or whichever three you signed. At day 90 the same counts are taken again.
If at least two of the three are missed, PXC stays on those modules without a new fee until the count is met or until day 180, whichever comes first. Day 180 is a stop, not a new project. The other seven dominoes are still out of scope.
What is not being promised?
Revenue. Star ratings. A full staff. A clinical result. A ranking. A specific number of new patients. PXC will not say those are owed. Anyone who needs that kind of language is not a fit.
What did the attorney review change?
Jennifer's attorney has read this page. It can be indexed. A signed agreement for a real engagement still governs that engagement. This page is the plain-language version of the continued-work term, not a substitute for that signature. The terms page covers the website.
The price of the Reset stays $12,500 either way. Free work to day 180 is not a discount code. An extension you choose for new scope is still $3,500 per 30 days.
What are the working conditions?
The practice keeps the tally the way it was taught. The owner and the manager attend the weekly session or read the note and answer the same week. The named owners of the three modules stay named, or a new owner is written down before the role is empty. Staff are allowed to use the new rule. A secret process that contradicts the signed rule means the condition was missed.
If those conditions hold and two of the three day-8 measures are still missed at day 90, the free work starts. If they do not hold, PXC will say so in writing. You can still buy an extension at $3,500 per 30 days. You cannot turn a missed condition into free time. Jennifer's attorney has reviewed this page. A signed agreement still governs a real engagement.
Questions people ask
Is there a refund?
No. The continued work is more of the same three modules, not money back. If you want to stop, you say so. Stopping does not create a refund by itself.
What has to be true for the extra work to start?
At least two of the three measures written on day 8 are missed at the day-90 recount, and the practice kept the tally, attended the sessions, and left the owners in place. If those conditions were not met, the free work does not start.